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Elevating customer experience excellence in the next normal

– Companies that make the right investments now could build an enduring advantage in serving customers. Three priorities will be... key.
Article

Jump-starting resilient and reimagined operations

– COVID-19 has created an imperative for companies to reconfigure their operations, and an opportunity to transform them.
Article

Digital collaboration for a connected manufacturing workforce

– Fourth Industrial Revolution technologies provide crucial support for factory workers to collaborate effectively—an even... more urgent requirement as physical distancing becomes the next normal.
Article

Managing a manufacturing plant through the coronavirus crisis

– Manufacturers can follow three guiding principles to keep their workers safe while preparing for increased uncertainty and long-lasting... changes to the work environment.
Article

Coronavirus’ impact on service organizations: Weathering the storm

– With thoughtful, judicious moves, businesses can manage coronavirus’ impact on the service sector and keep service personnel... supported and effective—even during a crisis.
Article

Coronavirus and technology supply chains: How to restart and rebuild

– As COVID-19-related restrictions begin to lift in Asia, how can organizations resolve supply-chain issues at pace?
Article

Customer-care organizations: Moving from crisis management to recovery

– The COVID-19 pandemic calls for a focus on six imperatives to rapidly adapt to this new environment.
Article

Supply-chain recovery in coronavirus times—plan for now and the future

– Actions taken now to mitigate impacts on supply chains from coronavirus can also build resilience against future shocks.
Article

Responding to coronavirus: The minimum viable nerve center

– Amid the coronavirus pandemic, companies need a crisis response coordinated by top management that gives experts and managers... the autonomy to implement creative, pragmatic solutions.
Article

How generative design could reshape the future of product development

– Smart algorithms won’t just lead to better products—they could redefine how product development is done.
Article

The winning moves in project-based services

– It’s time for companies to stop regarding project-based services as loss leaders.
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